Subject: Ticket Assigned - Conversation with مرحبا
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 20:30:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مرحبا مرحبا                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  مرحبا Bot:  Hi مرحبا ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336121263            12:15 AM, 05th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:16 AM, 05th Mar                     مرحبا                    Hi           12:16 AM, 05th Mar                     مرحبا                    I think i made a payment 3 times for the same items           12:16 AM, 05th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:16 AM, 05th Mar                     مرحبا                    7359959313           12:18 AM, 05th Mar                     مرحبا                    7359959261           12:18 AM, 05th Mar                     مرحبا                    7359959285           12:18 AM, 05th Mar                     مرحبا                    3 orders           12:18 AM, 05th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:19 AM, 05th Mar                     مرحبا                    Ok           12:19 AM, 05th Mar                   Abdulqader                   As we can see your orders 7359959261 + 7359959285  is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           12:19 AM, 05th Mar                     مرحبا                    Means?           12:20 AM, 05th Mar                   Abdulqader                   Kindly wait  1-2 hours to get details for order           12:21 AM, 05th Mar                     مرحبا                    So no payment done?           12:21 AM, 05th Mar                     مرحبا                    What about the third order           12:21 AM, 05th Mar                     مرحبا                    I got email for payment confirmation           12:22 AM, 05th Mar                     مرحبا                    It means i bought the same item and i paid for it 3 times???!!!           12:22 AM, 05th Mar                     مرحبا                    In the email mentioned that payment is being processed           12:24 AM, 05th Mar                     مرحبا                    ??????????           12:25 AM, 05th Mar                   Abdulqader                   Please note that the order has been confirmed by number (7359959313)           12:26 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:28 AM, 05th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976402