Subject: Ticket Assigned - Conversation with mashar salik
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 19:41:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mashar salik mashar salik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mashar salik Bot:  Hi Mashar Salik ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971527620304            11:27 PM, 04th Mar                     mashar salik                    Ok           11:27 PM, 04th Mar                   Abdulqader                   H Mashari, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:27 PM, 04th Mar                     mashar salik                    I ordered one product as guest           11:28 PM, 04th Mar                     mashar salik                    Pick from store option and payment also made           11:28 PM, 04th Mar                     mashar salik                    After that my order is automatically canceled           11:28 PM, 04th Mar                     mashar salik                    How can I refund that amount           11:29 PM, 04th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           11:29 PM, 04th Mar                     mashar salik                    Sorry, Order 9559864776 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/xZzquLel7nb           11:29 PM, 04th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:31 PM, 04th Mar                     mashar salik                    9559864786           11:31 PM, 04th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9559864776) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9559864786.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:32 PM, 04th Mar                     mashar salik                    Thank you, we'll notify you when your order  9559864786 for PUMA Men's Lace-Up Running Sho...  is ready for collection from Centrepoint  Dalma Mall.           11:32 PM, 04th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:32 PM, 04th Mar                     mashar salik                    When will refund my fund           11:34 PM, 04th Mar                     mashar salik                    Please share the status of my order           11:34 PM, 04th Mar                   Abdulqader                   Kindly note the order is placed successfully with a new order number 9559864786           11:35 PM, 04th Mar                     mashar salik                    I can Collect it from the store?           11:36 PM, 04th Mar                   Abdulqader                   . We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 -3 days. You’ll receive an SMS and an email when your order is ready for collection.           11:36 PM, 04th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:37 PM, 04th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976328