Subject: Ticket Assigned - Conversation with andrea
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 19:07:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with andrea andrea                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  andrea Bot:  Hi Andrea ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9559948584 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505828237            10:54 PM, 04th Mar                   Abdulqade
 r                   Hi Andrea, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:55 PM, 04th Mar                     andrea                    Hi Abdulqader           10:55 PM, 04th Mar                     andrea                    I wanted to know why the one item i just purchased got cancelled? The Delta crib           10:55 PM, 04th Mar                     andrea                    What is the reason?           10:57 PM, 04th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:57 PM, 04th Mar                     andrea                    Alright           10:57 PM, 04th Mar                   Abdulqader                   The (Delta - Delta Birkley 3-in-1 Convertible Crib and Changer) in your order ID 9559948584 went out of stock, so we've partially shipped your order and the amount of   AED749.00  will be refunded back to your debit or Cr
 edit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           10:58 PM, 04th Mar                     andrea                    But why it's still showing on your app?           10:59 PM, 04th Mar                     andrea                    Then now, I have to wait for 7-14days to get back the amount..           10:59 PM, 04th Mar                   Abdulqader                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           11:00 PM, 04th Mar                     andrea                    Can u pls advise ad
 vise your team to update the inventory and your app so this wont happen again.. and yes it is very annoying.           11:01 PM, 04th Mar                     andrea                    The amount to refund will it be credit back to my bank account?           11:02 PM, 04th Mar                   Abdulqader                   will be refunded back to your debit or Credit Card in 7-14 working days.           11:03 PM, 04th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           11:03 PM, 04th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:03 PM, 04th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976262