Subject: Ticket Assigned - Conversation with farah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 18:51:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528544178            10:41 PM, 04th Mar                     farah                    Ok           10:41 PM, 04th Mar                   Abdulqader                   Hi Farah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:41 PM, 04th Mar                     farah                    Hello abdulqader           10:42 PM, 04th Mar                     farah                    I ordered a shirt           10:42 PM, 04th Mar                     farah                    But it turned out I need a smaller size           10:42 PM, 04th Mar                     farah                    Can i exchange it online           10:42 PM, 04th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           10:43 PM, 04th Mar                     farah                    Or i should go to one of the stores??           10:43 PM, 04th Mar                     farah                    Ok           10:43 PM, 04th Mar                     farah                    9559840233           10:43 PM, 04th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:45 PM, 04th Mar                     farah                    Ok           10:45 PM, 04th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           10:45 PM, 04th Mar                     farah                    Can't i go to max store           10:46 PM, 04th Mar                     farah                    And exchange it           10:47 PM, 04th Mar                     farah                    With less size           10:47 PM, 04th Mar                   Abdulqader                   We are sorry  exchange option is not available  is store also           10:47 PM, 04th Mar                     farah                    Ok thank u           10:48 PM, 04th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           10:48 PM, 04th Mar                     farah                    No thank u           10:49 PM, 04th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:50 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976235