Subject: New Reply Received - Re: Talabat Voucher
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 10:00:36 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Talabat Voucher  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Talabat/Splash,</div>
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I am still waiting for the final investigation and the conclusion. </div>
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Best Regards:</div>
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<br>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Shoaib Noor</div>
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Mobile: +971-553352498</div>
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<div>From: shoaib noor &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 3, 2022 4:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Talabat Voucher
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Dear Talabat &amp; Splash,</div>
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It is very unfortunate that as a customer we are still struggling for the Voucher, we had placed 4 orders and since 19 Feb-2022 we are still struggling to get the voucher, I had escalated issue with CenterPoint and they promised we will get it soon, then i
 was receiving "All is well" emails from Splash and later on they told us to contact directly with Talabat.</div>
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I am in contact with talabat and they had assured 2 days back that within 24 Hours the issue will be resolved.</div>
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Please let us know if we are going to get the vouchers or not? Below is the order details;</div>
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<b>Order 1 : Order no.9558268086</b>
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<b>Order 2 : Order no.9558328757</b>
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<b>Order 3 : Order no.9558331910</b>
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<b>Order 4 : Order no.9558375843</b>
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Best Regards:</div>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Shoaib Noor</div>
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Mobile: +971-553352498</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> [email-masked] &lt;[email-masked]&gt; on behalf of [email-masked] &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 5:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Talabat Voucher</font>
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<div class="x_x_MsoNormal" style="background-color:rgb(255,255,255)"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Dear
 Valuable Customer,</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Thank
 you for contacting us.</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Please
 accept our apologies for this inconvenience and I assure you that what happened is unacceptable and totally accidental.</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">As
 per our call , kindly be informed that we have escalated the issue to the concerned team and they are currently investigating this incident.</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">You
 will be updated as soon as possible once the investigation is done.</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">For
 any other queries, please do not hesitate to contact us.</span></span></span></span></span></span></div>
 
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Sincerely,</span></span></span></span></span></span></div>
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Nouran
 Sami</span></span></span></span></span></span></div>
<div style="line-height:1.38"><span style="font-size:11pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Customer
 Care Team</span></span></span></span></span></span></div>
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<a href="https://www.talabat.com" style="text-decoration:none" rel="noreferrer"><span style="font-size:12pt; font-family:Arial; color:#1155cc; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre; white-space:pre-wrap"><img height="24" width="115" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.FileDownload?file=0151r000007AUFB"></span></a>
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<span style="color:rgb(153,153,153); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><font>Website:
<a href="http://www.talabat.com/" rel="noreferrer">www.talabat.com</a></font></span>
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--------------- Original Message ---------------<br>
<b>From:</b> shoaib noor [[email-masked]]<br>
<b>Sent:</b> 02.03.2022 11:47<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: Talabat Voucher<br>
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Dear talabat team,</div>
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Any update on my case? </div>
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Best Regards:</div>
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 </div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Shoaib Noor</div>
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Mobile: +971-553352498</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> [email-masked] &lt;[email-masked]&gt; on behalf of [email-masked] &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 1, 2022 5:47 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Talabat Voucher</font>
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<div class="x_x_x_MsoNormal" style="background-color:rgb(255,255,255)">Dear valuable customer,<br>
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Thank you for using Talabat.<br>
<br>
Please accept our sincere apologies for the inconvenience that you have faced.<br>
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Would you please provide us with the order ID, contact number linked to your account or registered email that you have used to place the order so we could be able to assist you better?<br>
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If you'll ever need our help again, don't hesitate to contact us anytime and we'll gladly help you out.<br>
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Regards,<br>
Khalid Sultan<br>
Talabat customer care</div>
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<a href="https://www.talabat.com" target="_blank" style="text-decoration:none" rel="noreferrer"><span style="font-size:12pt; font-family:Arial; color:#1155cc; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre; white-space:pre-wrap"><img height="24" width="115" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.FileDownload?file=0151r000007AUFB"></span></a>
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<span style="color:rgb(153,153,153); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><font>Website:
<a href="http://www.talabat.com/" target="_blank" rel="noreferrer">www.talabat.com</a></font></span>
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<font><span style="text-decoration-line:underline; color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><a href="http://www.facebook.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFG&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175904000"></a></span><span style="color:rgb(131,130,138); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap">
</span><span style="color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><span style="border-width:initial; border-color:initial"><a href="http://www.twitter.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFQ&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175933000"></a>
</span></span><span style="text-decoration-line:underline; color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><span style="border-width:initial; border-color:initial"><a href="http://www.instagram.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFL&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175919000"></a></span></span></font>
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