Subject: New Reply Received - Query with my order
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 02:46:16 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Query with my order  Ticket comment <div>The iteam is not returnable i just need the missing items of the order i have attached the photo of the order i purchased online. I only received the bag and the lunch back the missing one is the white ones </div>
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<img id="ymail_attachmentIda9cb5131-5f15-45b0-a8d3-4be20cbddbd5" class="inline-image-global inlined-image-cid-a9cb5131-5f15-45b0-a8d3-4be20cbddbd5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxNDIyMzc1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ayIU9fBOpsC5H-nHan-86O-ytV9TIbxOtxNg9qD5prA" style="width:100%;max-width:800px"><br>
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<div>On Fri, 4 Mar 2022 at 4:40, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6532365941"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Helyete  ,<br><br>Thank you for shopping with us.<br> <br>​We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. We will accept a return of your item. Below you will find the process for initiating the return.<br><br>You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centerpoint) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div></div>

	

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3969758