Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 16:32:34 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear</div>
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This is unacceptable. I placed the second order only after receiving mail from you saying the order is not processed. Your mail clearly advised to try again using 'Cash on delivery' option and that's what I did. I tried to explain this to your delivery boy.
 But he was not agreeing to take one unit back. I have kept one piece (one against the card payment) unopened.
<b>You should collect it back and refund my payment to credit card.</b>
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<img style="width: initial; height: initial; max-width: 100%" class="w-438 h-64" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMzYwNTM3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.11jD4CUw3NVJ1olCOQP8VHs9TZSXs0fFohtg7Yp3wkc"><br>
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<em style="font-family:Calibri; font-size:12pt"><font><font color="#0070c0"><font><font>Best Regards</font></font></font></font></em>
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<em style="font-family:Calibri; font-size:12pt"><font><font color="#0070c0"><font><font>Jenu MATHEW</font><br>
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<div><font><font color="#ffffff" style="font-size:10pt; background-color:rgb(255,255,255)">And One More Thing....</font></font></div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 2, 2022 7:33 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3966828] - Re: Sorry, your order was not processed
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<div dir="ltr">Hi JENU,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<strong>9559549928</strong>) was not placed successfully. Whenever this happens our system tries to capture the
 payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:
<strong>9559549942</strong>).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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We have checked and we would like to inform you that our courier team contacted on (+971502595094) and delivered the order on (3/2/22).<br>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3966828