Subject: Ticket Assigned - Conversation with nadiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 01:08:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadiya nadiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadiya Bot:  Hi Nadiya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527866632            04:57 AM, 28th Feb                     nadiya                    Ok           04:57 AM, 28th Feb                     nadiya                    ??           04:58 AM, 28th Feb                     nadiya                    Hi           04:58 AM, 28th Feb                   Abdulqader                   Hi Nadiya, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:58 AM, 28th Feb                     nadiya                    Hi thank you           04:59 AM, 28th Feb                     nadiya                    I want to return these two items please           04:59 AM, 28th Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:59 AM, 28th Feb                     nadiya                    Order numbee 9556221892           05:00 AM, 28th Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           05:00 AM, 28th Feb                     nadiya                             05:00 AM, 28th Feb                     nadiya                    These two items           05:00 AM, 28th Feb                     nadiya                    Only           05:00 AM, 28th Feb                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           05:00 AM, 28th Feb                   Abdulqader                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:01 AM, 28th Feb                     nadiya                    I want to retuen           05:01 AM, 28th Feb                     nadiya                    Can you process it           05:01 AM, 28th Feb                   Abdulqader                   ​ As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Feb 1, 2022), so we won't be able to initiate a return request here.           05:01 AM, 28th Feb                     nadiya                    I was travelling hence I couldn’t you can check how much I order from Max           05:02 AM, 28th Feb                     nadiya                    I got late with the return           05:03 AM, 28th Feb                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we can only accept return requests if they are made within 14           05:04 AM, 28th Feb                   Abdulqader                   Is there anything else may I assist you with?           05:06 AM, 28th Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 AM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3953737