Subject: Ticket Assigned - Conversation with lamya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 21:14:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamya lamya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamya Bot:  Hi Lamya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7359298691 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339811330            01:08 AM, 28th Feb                   Abdulqader         
           Hi Lamya, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:08 AM, 28th Feb                     lamya                    Hello. I made an order and money has been deducted  from my account.           01:09 AM, 28th Feb                     lamya                    That was slightly over hour ago           01:09 AM, 28th Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           01:10 AM, 28th Feb                     lamya                    Now I got a message and an email saying that the order was not processed successfully and that no money eas defucted           01:11 AM, 28th Feb                     lamya                    The email and the SMS gave an option to try again or pay cash. However, I already paid           01:11 AM, 28th Feb                   Abdulqader                   we have checked and it appears that the following order number: (7359298691) was not plac
 ed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7359298709).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:11 AM, 28th Feb                     lamya                    So the order is completed?           01:12 AM, 28th Feb                   Abdulqader                   Yes with a new order number 7359298709           01:12 AM, 28th Feb                   Abdulqader                   Is there anything else may I assist you with?           01:13 AM, 28th Feb                     lamya                    Thank you.           01:13 AM, 28th Feb                     lamya                    No, that is all.           01:13 AM, 28th Feb     
               Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:13 AM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3953467