Subject: Ticket Assigned - Conversation with rosemary
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Feb 2022 15:31:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rosemary rosemary                    Bot:  Hi again! Bot:  Please enter your name Customer:  rosemary Bot:  Hi Rosemary ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:22 PM, 15th Feb                   Ahmad                   Hi Rosemary, My name is Ahmed, I will be happy to assist you.           08:22 PM, 15th Feb                     rosemary                    Hi I had requested for a return but no one has come for the pickup. I contacted the customer service and they said they will initiate another return request but again the same issue no response regarding the same           08:23 PM, 15th Feb                     rosemary                    Can you please help me with the return           08:23 PM, 15th Feb                   Ahmad                   Could you please share your order number so that I can assist you further?           08:23 PM, 15th Feb                     rosemary                    9556598867           08:24 PM, 15th Feb                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:24 PM, 15th Feb                     rosemary                    Ok           08:24 PM, 15th Feb                   Ahmad                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:25 PM, 15th Feb                     rosemary                    Okay may I know whether there is any issue with the returns from your side           08:26 PM, 15th Feb                   Ahmad                   We would like to inform you that your concern has been escalated to our concern team, and the necessary action will be taken as soon as possible to ensure that this does not happen again in the future.           08:27 PM, 15th Feb                     rosemary                    Okay           08:27 PM, 15th Feb                   Ahmad                   Is there anything else I can assist you with today?           08:27 PM, 15th Feb                     rosemary                    Can you please confirm the contact number with the order associated is 056           08:28 PM, 15th Feb                     rosemary                    506645051           08:28 PM, 15th Feb                     rosemary                    506645051           08:28 PM, 15th Feb                   Ahmad                   Ok the contact number is right           08:29 PM, 15th Feb                     rosemary                    Okay           08:29 PM, 15th Feb                     rosemary                    Thank you           08:29 PM, 15th Feb                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3898596