Subject: Ticket Assigned - Conversation with omer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Feb 2022 21:30:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Customer:  It’s 2 days already Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:09 AM, 08th Feb                   Abdulqader                   Hi Omar, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:09 AM, 08th Feb                     omer                    9556198035           01:10 AM, 08th Feb                     omer                    With this order number I’ve a returned item           01:10 AM, 08th Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           01:10 AM, 08th Feb                     omer                    Plz make a note to related department to refund it           01:10 AM, 08th Feb                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:11 AM, 08th Feb                     omer                    I’m a regular customer of max and it’s already been 2 days of the return but I’ve not been refunded           01:11 AM, 08th Feb                   Abdulqader                   Is there anything else may I assist you with?           01:12 AM, 08th Feb                     omer                    But I want to purchase that item again with correct size so plz do it soon           01:12 AM, 08th Feb                     omer                    Is max and splash the same??           01:13 AM, 08th Feb                   Abdulqader                   ​Please note that according to Returns Tracking ID: RP020622000790, we can see that your items were collected from you on Feb 6 2022. The item is still with the courier and it generally takes 3-5 working days to deliver the items to our warehouse. Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           01:13 AM, 08th Feb                     omer                    Is max and splash the same??           01:15 AM, 08th Feb                   Abdulqader                   Max and Splash are all different.           01:16 AM, 08th Feb                   Abdulqader                   Is there anything else may I assist you with?           01:16 AM, 08th Feb                     omer                    So why shows the same account on both           01:16 AM, 08th Feb                   Abdulqader                   kindly note Only the products differ.           01:18 AM, 08th Feb                     omer                    Oh ok           01:18 AM, 08th Feb                     omer                    Can I request u one thing if u can           01:18 AM, 08th Feb                   Abdulqader                   Yes  I will be happy to help you.           01:19 AM, 08th Feb                     omer                    I’ve an order to place on splash but it’s charging me for COD about 20AED           01:19 AM, 08th Feb                     omer                    Can u give me any discount code so that could be justified           01:20 AM, 08th Feb                     omer                    I tried codes available on max but it didn’t work for splash           01:20 AM, 08th Feb                   Abdulqader                   Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.  If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.  There will also be an additional service charge of AED 10 on all Cash on Delivery orders.           01:20 AM, 08th Feb                   Abdulqader                   Kindly provide us with the promo code.           01:22 AM, 08th Feb                     omer                    But I needed help that’s y I asked           01:22 AM, 08th Feb                     omer                    I don’t have anything like that           01:23 AM, 08th Feb                     omer                    So ???           01:24 AM, 08th Feb                   Abdulqader                   we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.           01:24 AM, 08th Feb                   Abdulqader                   Is there anything else may I assist you with?           01:25 AM, 08th Feb                     omer                    But I need it for now           01:26 AM, 08th Feb                     omer                    I’m gonna place order           01:26 AM, 08th Feb                   Abdulqader                   Currently, there are no codes available.           01:27 AM, 08th Feb                   Abdulqader                   Is there anything else may I assist you with?           01:28 AM, 08th Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:30 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864731