Subject: Ticket Assigned - Conversation with edwicia dsouza
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Feb 2022 17:10:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with edwicia dsouza edwicia dsouza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  edwicia dsouza Bot:  Hi Edwicia Dsouza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156810166 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +965-90001673            08:51 PM, 07th Feb                   Abdulqader                   Hi Edwicia, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:51 PM, 07th Feb                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:53 PM, 07th Feb                     edwicia dsouza                    Hello Mr Abdulqader, good evening, I have been waiting for my order since morning 9:00am as I got the notification it’s out for delivery. Unfortunately in the evening at 6:00pm when I kept my phone for charging, I missed a call from delivery man. I wanted the order today as I am traveling tonight and won’t be available to receive tomorrow           08:54 PM, 07th Feb                     edwicia dsouza                    Is there any chance that I can receive my order today ?           08:55 PM, 07th Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           08:55 PM, 07th Feb                     edwicia dsouza                    Yes please           08:56 PM, 07th Feb                   Abdulqader                   Please note the delivery time frame is 1-2 business days           08:57 PM, 07th Feb                     edwicia dsouza                    Sorry it was under offer delivery will be by today and that’s the reason I ordered it           08:57 PM, 07th Feb                   Abdulqader                   the order has been shipped on 2/7/22 and will arrive within 1-2 working days. If you do not receive your order within the specified time, please contact us again.           08:58 PM, 07th Feb                     edwicia dsouza                             08:59 PM, 07th Feb                     edwicia dsouza                    I bought it in “next day delivery” service           09:01 PM, 07th Feb                   Abdulqader                   If you do not receive your order within the specified time, please contact us again           09:01 PM, 07th Feb                   Abdulqader                   Is there anything else may I assist you with?           09:02 PM, 07th Feb                     edwicia dsouza                    Sir, as I said earlier I am traveling tonight. This item I had to carry with me. Suppose to be delivered today           09:03 PM, 07th Feb                     edwicia dsouza                    Infact it was out for delivery since m           09:03 PM, 07th Feb                     edwicia dsouza                    8:00am           09:04 PM, 07th Feb                     edwicia dsouza                    I had No contact details of delivery person to check the time he will arrive to my place           09:04 PM, 07th Feb                     edwicia dsouza                    Since morning I waited for him           09:04 PM, 07th Feb                   Abdulqader                   As we can see from the screenshot that you have sent the except date is 08/02/2022           09:07 PM, 07th Feb                   Abdulqader                   If you do not receive your order within the specified time, please contact us again           09:08 PM, 07th Feb                   Abdulqader                   Is there anything else may I assist you with?           09:09 PM, 07th Feb                     edwicia dsouza                    Ok thanks           09:09 PM, 07th Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:09 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864080