Subject: Ticket Assigned - Conversation with omer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 20:52:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi again! Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:44 AM, 04rd Feb                   Abdulqader                   Hi Omar, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:45 AM, 04rd Feb                     omer                    In my account/ gift card, there is a card named shukran showing 25AED. May I know is it mine???           12:46 AM, 04rd Feb                   Abdulqader                   Kindly share your registered email ID for further assistance.           12:46 AM, 04rd Feb                     omer                    [email-masked]           12:47 AM, 04rd Feb                   Abdulqader                   We request you to allow us for sometime to check it.           12:47 AM, 04rd Feb                     omer                    Ok           12:48 AM, 04rd Feb                   Abdulqader                   We can definitely help you with your Shukran card details. Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at [email-masked] to get it sorted out!           12:48 AM, 04rd Feb                   Abdulqader                   Is there anything else may I assist you with?           12:50 AM, 04rd Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3849105