Subject: New Reply Received - Re: Thank you for collecting your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 16:19:09 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div>Hi dears, </div>
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<div>   How is it delivered completly !</div>
<div>That means am lying, and this totally not accepted.</div>
<div>Dears, the sunglass not packed in and it was missed from the store, once i opened i find it empty and the other items is ok.</div>
<div>This not the first time i ordered someghings from centrepoint or the others.</div>
<div>Kindly return the money back or need another glass same it.</div>
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<div>Best Regards.<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwMzc5ODg3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DmHAFvqPOxBXGVdgNL_se-3B0zUyaRvIyNiiqp8DcRg"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 3 Feb 2022, at 7:01 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mohamed<br><br>Thank you for contacting us.<br><br>We are truly sorry to hear that this is surely not the experience we want our customers to have when they shop with us. <br><br>We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take strict action on this. <br><br>After checking your order, we found out that your order has been delivered completely, including (- Carrera Men Polarised and UV Protected Lens Rectangle Sunglass).<br> <br>If you still believe that the item is missing please contact us again.<br> <br>Please feel free to contact us if you have any further questions.</div>
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<br>Again, please accept our sincere apologies for this.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3847928