Subject: Ticket Assigned - Conversation with aniqa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 02 Feb 2022 21:01:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aniqa aniqa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello    i shopped online today from the site of centrepoint and did the payment through debit card  i also recieved a message from bank that 352 aed are deducted from my card but now the centrepoint has send me another message that the order was unsuccessful so try again with cash on delivery option  how it is possible  my payment is already done  do resolve this issue as soon as possible Bot:  Please enter your name Customer:  aniqa Bot:  Hi Aniqa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556387917 Bot:    Your order status is  : Processing   If you have not received your order, Ho
 me Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559315254            12:55 AM, 03nd Feb                   Abdulqader                   Hi Aniqa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:55 AM, 03nd Feb                     aniqa                    Hello... I shopped online today from the site of centrepoint and did the payment through debit card. I also recieved a message from bank that 352 aed are deducted from my card but now the centrepoint has send me another message that the order was unsuccessful so try again with cash on delivery option. How it is possible. My payment 
 is already done. Do resolve this issue as soon as possible.           12:56 AM, 03nd Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           12:56 AM, 03nd Feb                     aniqa                    Ok ..sure           12:57 AM, 03nd Feb                   Abdulqader                   we have checked and it appears that the following order number: (9556386895) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9556387917).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:57 AM, 03nd Feb                     aniqa                    Ok           12:58 AM, 03nd
  Feb                     aniqa                    Thanks for  letting me know           12:59 AM, 03nd Feb                   Abdulqader                   Is there anything else may I assist you with?           12:59 AM, 03nd Feb                     aniqa                    Ask the delivery person to call me before dropping the items...in case if i m not at home           12:59 AM, 03nd Feb                     aniqa                    No..thanks           12:59 AM, 03nd Feb                     aniqa                    E           12:59 AM, 03nd Feb                     aniqa                    Whats the expected delivery day n time           01:00 AM, 03nd Feb                   Abdulqader                   Please note the delivery time frame is 2-3 business days           01:00 AM, 03nd Feb                     aniqa                    Ok           01:00 AM, 03nd Feb                   Abdulqader                   Is there anything else may I assist you with?           01:00 AM, 03nd Fe
 b                     aniqa                    Thanks for the help           01:00 AM, 03nd Feb                     aniqa                    No..thanks           01:00 AM, 03nd Feb                     aniqa                    Bye           01:00 AM, 03nd Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 03nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3844681