Subject: Ticket Assigned - Conversation with lourein chavez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 22:16:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lourein chavez lourein chavez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lourein chavez Bot:  Hi Lourein Chavez ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561043680            02:07 AM, 02st Feb                   Abdulqader                   Hi lourein, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:08 AM, 02st Feb                     lourein chavez                             02:08 AM, 02st Feb                     lourein chavez                    hello, i just want to ask i request for return instead of 2 items i only select 1 item           02:09 AM, 02st Feb                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:09 AM, 02st Feb                     lourein chavez                    can i cancel the return request i am planning to go to the nearest shop to return the items           02:09 AM, 02st Feb                     lourein chavez                             02:10 AM, 02st Feb                   Abdulqader                   We request you to allow us for sometime to check your order.           02:11 AM, 02st Feb                   Abdulqader                   Kindly confirm if you want to return the item to the nearest shop.           02:12 AM, 02st Feb                     lourein chavez                    yes i will return it to the nearest shop, no need to pick it up           02:13 AM, 02st Feb                   Abdulqader                   Please allow us some time to cancel the return request.           02:13 AM, 02st Feb                   Abdulqader                   Kindly note The return request has been canceled successfully.           02:14 AM, 02st Feb                   Abdulqader                   Is there anything else may I assist you with?           02:14 AM, 02st Feb                     lourein chavez                    how many allotted days for me to return the items in the store?           02:15 AM, 02st Feb                   Abdulqader                   You have within 14 days           02:15 AM, 02st Feb                     lourein chavez                    okay thanks for the info           02:15 AM, 02st Feb                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 AM, 02st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3840079