Subject: Ticket Assigned - Conversation with garvin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 21:52:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with garvin garvin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  garvin Bot:  Hi Garvin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556113254 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552061361            01:45 AM, 31th Jan                   Abdulqade
 r                   Hi Garvin, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:46 AM, 31th Jan                     garvin                    Hai actually my payment got debited from my bank and its still showing on ur app pending payment verification           01:46 AM, 31th Jan                   Abdulqader                   We request you to allow us for sometime to check your order.           01:47 AM, 31th Jan                   Abdulqader                   As we can see your order  9556113254 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           01:47 AM, 31th Jan                     garvin                    And i did from tabby and i got confirmation from tabby and my bank and i did only one order and on ur app its showing 2 order verification pending           01:47 AM, 31th Jan                   Abdulqader                   As we can see your
  order 9556113254 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           01:48 AM, 31th Jan                     garvin                    Yes i confirm. Please proceed           01:48 AM, 31th Jan                     garvin                    I got debited as well           01:48 AM, 31th Jan                   Abdulqader                   Kindly wait for 1-2 hours           01:49 AM, 31th Jan                     garvin                             01:49 AM, 31th Jan                     garvin                    Okay so why its showing 2 here on this screenshot           01:49 AM, 31th Jan                     garvin                    I ordered only one           01:50 AM, 31th Jan                   Abdulqader                   Kindly note after 1-2 hours you will get all details about your order.           01:51 AM, 31th Jan                     garvin                             01:51 AM, 
 31th Jan                   Abdulqader                   Is there anything else may I assist you with?           01:52 AM, 31th Jan                     garvin                    Okay           01:52 AM, 31th Jan                     garvin                    No           01:52 AM, 31th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830450