Subject: Knet tickets subject line & Knet
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Sep 2020 04:59:01 -0700 (MST)

Hi Team, 

Please follow the same Subject Line and Comment of each of the below scenarios when you are creating Knet ticket on hybris. 

1- On validation Cancelled: 

Subject Line: 
Knet refund - order NO ******** 

Comment: 
The order has been cancelled on validation. 
Amount to be refunded : KWD **** 

2- transfer My Credit to Knet: 

Subject Line: 
Transfer the deleted My Credit Amount to the customer's Knet Acount - Order NO ******** 

Comment : 
KWD *** has been deleted by the tech team from the customer's My Credit, Please arrange the refund for the same. 

3- Transfer RV value to the customer's Knet Account. 

Subject Line: 
Transfer the deactivated RV Amount to the customer's Knet Acount - Order NO ******** 

Comment : 
RV value of KWD *** has been deactivated by the tech team , Please arrange the refund for the same. 

Regards 
Shakeeb