Subject: RE: Refund approval #6484911374
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Sep 2020 07:14:43 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, September 6, 2020 5:30 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6484911374
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist us on below case,

Regards,
Fauzan

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 02:39:05
Subject: Re: Missing items

Hi Team
,
 #899917

Problem Statement: Refund approval.
Order Date: 22-Apr-2020
Order ID: 6484911374 (babyshop)
Tracking ID: 290089125453
Total Price: SAR899.00

Issue Description: The order was placed on 22-Apr-2020 , 2020 and delivered to customer on 5/3/20. But customer claiming that he has not received the item (162079114 - - Joie Serina 2-in-1 Baby Swing (SAR899.00 ) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 18 July 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since 4/15/20 and has 2 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Abduqlader

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Subject: RE: Refund approval #6484911374
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 13:05:16 +0000

Ok, process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Monday, September 7, 2020 4:49 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6484911374
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 5:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6484911374
Importance: High

External email sender, please take precaution.

Hi Team,

Please assist us on below case,

Regards,

Fauzan

  _____

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 02:39:05
Subject: Re: Missing items

Hi Team

,

 #899917

Problem Statement: Refund approval.

Order Date: 22-Apr-2020

Order ID: 6484911374 (babyshop)

Tracking ID: 290089125453

Total Price: SAR899.00

Issue Description: The order was placed on 22-Apr-2020 , 2020 and delivered to customer on 5/3/20. But customer claiming that he has not received the item (162079114 - - Joie Serina 2-in-1 Baby Swing (SAR899.00 ) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 18 July 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since 4/15/20 and has 2 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Abduqlader