Subject: RE: Missing items//8373997557
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Wed, 26 Aug 2020 06:15:15 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 2, 2020 3:15 PM
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Missing items//8373997557

External email sender, please take precaution.
Hi Team,

With reference to the order number 8373997557, the customer is complaining about 1 missing item and as per the hybris all items have been delivered to the customer.

The missing item is 161123330 - - Juniors Pengiun Plus Front Facing Car Seat KW 32. So could you please look into this case and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 02:39:56
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Mar 24, 2020
Order ID: 8373997557
Tracking ID: 100040899935
​
Assistance Required: Need missing item
Issue Description: Customer placed order for 12 items but as per the customer he has only received 11 items, Under the consignment details we can see that all 12 items has been Delivered from our side.

The missing item is 161123330 - - Juniors Pengiun Plus Front Facing Car Seat  price (32) (quantity 1)

Regards,
​Abdulqader

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Subject: RE: Missing items
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 14:41:45 +0000

Pls process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C352e1feee79541ad39e608d84904fd9a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339633063753321&sdata=eBGOmgAIk25ulw9S%2FX4%2B3EqpY3TEFufiVxmTCbyb%2BV8%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C352e1feee79541ad39e608d84904fd9a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339633063763319&sdata=GnSE0i4EiduYjVlrO%2B8oT8dmHeN%2FMcqJDrX5H9PlP0g%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:11 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please help if we can refund the below missing item.

Missing item is 161123330 worth KWD 32.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 1:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items

External email sender, please take precaution.

Hi Team,

In the below case the customer is complaining about 1 missing item and we have also escalated the case to the concerned team but we didn't receive any update from them. Could you please look into this matter and assist us to resolve the case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 7:38:22 PM
Subject: Re: Missing items

Hi Team

any update plz

regards
Abdulqader

  _____

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 2:39:56 AM
Subject: Missing items

Hi Team,

Problem Statement: Missing items

Order Date : Mar 24, 2020

Order ID: 8373997557

Tracking ID: 100040899935

​

Assistance Required: Need missing item

Issue Description: Customer placed order for 12 items but as per the customer he has only received 11 items, Under the consignment details we can see that all 12 items has been Delivered from our side.

The missing item is 161123330 - - Juniors Pengiun Plus Front Facing Car Seat  price (32) (quantity 1)

Regards,

​Abdulqader