Subject: RE: Missing items 6484246781 & 290087815711
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Tue, 4 Aug 2020 07:40:46 +0000

Dear Shakeeb ,

Below for your information as you requested, kindly advise.

Barcode

Scan Time

Remarks

290087815711

5/20/2020 14:18

Shipment delivered

171087815722

5/20/2020 11:16

RTN TO LAND MARK

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Tuesday, August 4, 2020 10:27 AM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Abdulqader Ahmed; [email-masked]
Subject: Re: Missing items 6484246781 & 290087815711

Hi Team,

Please confirm has the following shipment 290087815711 been delivered fully ?
Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>
Sent: Monday, 3 August, 2020 03:22:12
Subject: Missing items

Hi Team,
#1073528

Problem Statement: (Missing items)
Order Date : Apr 20, 2020
Order ID: 6484246781
Tracking ID: 290087815711
Assistance Required: Need missing item
Issue Description: The customer placed order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 6 items have been /Delivered from our side.
The customer history: 1 ITEMS OUT OF 6 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 162056748 - - Juniors Scoria Baby Rocker the cost of the item is SAR 207.00.

Regards,
​Abdulqader