Subject: RE: Late Shipped item 8374286141
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 07:40:05 +0000

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Can you also check if this item has been cancelled in WMS?

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 3, 2020 7:31 PM
To: LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipped item 8374286141

External email sender, please take precaution.
Hi Team,

Order : 8374286141
item: 160567132
the item mentioned above has not been shipped from the WH, pls mark it as cancelled to have the customer refunded.
issue is pending since long time

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 02:40:12
Subject: Late Shipping

Hi Team,

Problem Statement: Late Shipping
Order Date : Mar 26, 2020
Order ID: 8374286141
Tracking ID: 100041152720
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on Mar 26, 2020  and till now he/she has not received one item. As per the hybris the order status is IN_PROGRESS the item not shipped is :
160567132 - - Frozen Printed 3-Piece Comforter Set - 130x170 cms
Customer is chasing us for his/her order so we request you to expedite the delivery date asap.

Regards,
Abdulqader

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