Subject: Re: Order not shipped 8379932600
From: Shakeeb Arsalan <[email-masked]>
To: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, midhun madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 00:30:43 -0700 (MST)

Hi Team, 

Please cancel the following order 8379932600 as it has been pending without being shipped since long time. 

Regards 
shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 03:34:11 
Subject: Order not shipped 

Dear Team, 
#1095832 

Problem Statement : Order not shipped (no tracking details). Customer wants refund. 
Order Date : Apr 26, 2020 
Order ID: 8379932600 
Tracking ID: N.A 

Total Price : KWD95.34 

Issue Description : The items were not shipped as there are no consignment details. 

Case History :The customer reached out to us on July 19 and we have not heard anything from them. 

Customer's History : The customer has paid by Knet. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Abdulqader