Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 4 Aug 2020 00:14:55 -0700 (MST)

Raise Jira and ask them to process the RMA as the order has been marked as NDR already by the system 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 03:06:23 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1054801 

Order Date : Apr 24, 2020 

Order ID: 9779619506 

Tracking ID : S001067647616 

Total Price : 260.40 

Issue Description : The Customer placed the order on 24th of Apr, and it is pending since then, On 
6/16/20 the order was marked as NDR, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 18 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 18 May 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader