Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 07:44:00 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1321030 

Order Date: Jun 26, 2020 

Order ID: 6203229601 

Tracking ID: S001713965628 

Total Price: 705 

Issue Description: The Customer placed the order on Jun 26, 2020, and it is pending since then, On the date 
7/18/20 the order was marked as NDR, However, till now the refund has not been initiated. 

Case history: The customer reached out to us on 22 July 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history: the customer is with us since 1/8/20 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader