Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 04:47:10 -0700 (MST)

Hi Abdulqader, 

the refund got stuck because one item has been lost in transit. 

Raised Jira for that https://landmark.atlassian.net/browse/REL-107469 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 15:41:17 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1241131 

Order Date : May 11, 2020 

Order ID: 6490872826 

Tracking ID : S001251539983 

Total Price : 238 

Issue Description : The Customer placed the order on Jun 1, 2020 , and it is pending since then, On date 
6/13/20 the order was marked as NDR, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 21June 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 2/8/20 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader