Subject: Re: Late Shipping
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 2 Aug 2020 17:20:59 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1038770 

Order Date : Apr 4, 2020 

Order ID: 9775983086 

Tracking ID : 45903932410 

Total Price : 204 

Issue Description : The Customer placed the order on Apr 4, 2020, and it is pending since then, As the tracking number is invalid. 

Case history : The customer reached out to us on 25 july 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/4/ 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader