Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 1 Aug 2020 12:31:31 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 674967 

Order Date : Mar 30, 2020 

Order ID: 6474957961 

Tracking ID : 290087959643 

Total Price : 
205.85 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On 
5/14/20 the order was marked as NDR, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 17 Jul 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 17 Jul 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader