Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 13:08:32 +0000

Hi Hemyar nasser,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">I didn't understand your words the way you are dealing with the customer. First of all, As per your trailing mail ,you requested the address at which the items will be delivered. Now, you are telling me, my item is in transit.<div dir="auto"><br></div>
<div dir="auto">As per your trailing mail, will not receive the items. Take it back. Liaze your delivery boy not to deliver the item and cancel the order. </div>
<div dir="auto">Thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 15 May 2021, 15:07 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi spsahni,</div>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<br><div>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br>
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<br><div>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div dir="ltr">Once the order will return back to warehouse we will process the refund for the same as soon as possible.<div><br></div>
<div>Feel free to get in touch with us for further assistance.<br>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574397