Subject: New Reply Received - Shukran
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 08:15:33 +0000

Hi Hemyar nasser,  The customer has responded to the ticket.  Shukran  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hello,</div>
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this is taking is too long for such a small issue... please try your best to solve this now.</div>
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i have called shukran and they told me to contact you again to delink my existing card with number 1800000046243620 so that i can then link it to my online account..</div>
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THANK YOU!</div>
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Sent from <a href="http://aka.ms/weboutlook" rel="noreferrer">Outlook</a>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 15, 2021 3:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2574913] - Shukran
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<div dir="ltr">Hi Lala ,</div>
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<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for getting in touch with us.<br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.<br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked]
 to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url)</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574913