Subject: New Reply Received - Re: شكرًا لاستلام طلبك
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 06:14:39 +0000

Hi Hemyar nasser,  The customer has responded to the ticket.  Re: شكرًا لاستلام طلبك    Ticket comment <div>
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<div>تم استلام المنتج ولكن يوجد قطع ناقصه</div>
<div> الاعمده الحديديه ليست كاملة العدد ارجو اعادة ارسال القطع الناقصة او اعادة ارسال المنتج كاملا بعد استبداله </div>
<div>الاعمده الناقصه هي الاعمده الحديديه الطويله استلمت قطعتين و ناقصه قطعتين</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 14, 2021 10:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: شكرًا لاستلام طلبك
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2559229</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2559229<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Ahmad alsharif : </div>
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<div dir="ltr">Hi mosab.</div>
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<div dir="ltr">Thank you for contacting  with us.</div>
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We apologize for inconvenience that you have got<br>
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We are very sorry to hear that one of our dear customers got a bad service and also did not receive the complete item , and this thing completely saddens us, we know that bad service is not completely acceptable, and this is not our service that we provide
 to our dear customers. Apology is not enough, but it will do the needful and our best as soon as possible.</div>
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<div dir="ltr">​Unfortunately we can send the stand , we are going to initiate return request from our side and the courier team will contact with you to collect the item and return to our warehouse and immediately we will initiate refund to your account.</div>
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<div dir="ltr">Please we are going to send the link of return request to your email kindly fill it </div>
<div dir="ltr">We are sorry ,kindly accept our apologize<br>
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 Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2559229