Subject: New Reply Received - Requesting a refund of my payment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 07:16:43 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  Requesting a refund of my payment  Ticket comment <div dir="ltr">
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>Dear  Support Team,</span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> </span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>Thank you for your prompt response!<br><br>We appreciate it. I would like to inform you that, The refund amount processed Debit Card Suspended and  Permanent Block for usage due to lost</span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> </span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>That’s is reason Bank not accepted any kind of Transfer or Refund the Subjected Debit Card ( </span><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(80,0,80);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">xxxx xxxx xxxx 6831</span>)<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> , As I discussed with bank officials, they Requested if I need to collect this Refund Should change this refund to New card, kindly request you transfer the Refund ( As mentioned ) to my newly issued card ( </span><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(80,0,80);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">xxxx xxxx xxxx 0169</span>)</div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(80,0,80);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"> </span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>The required refund amount of order ID 6247090169</span></u></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> </span></div>
<ul type="disc" style="margin-top:0in;margin-bottom:0in">
<li style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>SAR 103.29</span></li>
<li style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>SAR 38.73  </span></li>
</ul>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>For your verification purpose following listed proof attached</span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> </span></div>
<ul type="disc" style="margin-top:0in;margin-bottom:0in">
<li style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>FransiMobile -Debit Card Suspension- Confirmation Email Copy</span></li>
<li style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>New Issued Card Add-In Center Point Online Portal and using</span></li>
</ul>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-family:"Segoe UI",sans-serif;color:rgb(31,56,100)'> </span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>Thank you for your attention to this matter, and I look forward to receiving the full refund.</span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'> </span></div>
<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>If you have any questions or need further information, I can be reached at 0545-9626-96 or at </span><span style="font-size:10.5pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><a href="mailto:[email-masked]" target="_blank" style="color:rgb(5,99,193)" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial'>.</span>
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<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Sincerely, <br>
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<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">Shahid </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Dec 17, 2020 at 3:40 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi shahid,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for reaching out to us and giving us the opportunity to serve you.</div></div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">We would like to inform you that we have processed the refund of amount (SAR103.29) on (12/4/20). and we have processed the refund of amount (SAR38.73) on (12/13/20) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Note: the refund has been processed and we cannot process refund to new card. </div>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word">Your Friends,</div>
<div style="box-sizing:border-box;word-break:break-word" dir="ltr">The Support Team</div>
</div>
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<span style="font-size:12pt"><b>Mohamed Shahid CK</b></span><br>
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<span style="font-size:10pt">Email : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>  |  <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br></span><span style="font-size:10pt">Mobile: +91 984 734 260 (INDIA)<span style="font-size:10pt">  |  P</span></span><span style="font-size:10pt">hone: +966 545 962 696 (KSA)</span><span><br></span>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043176617546'>Gmail - FransiMobile -Debit Card Suspension- Confirmation_.pdf</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043176617548'>CEnter Point New Card Updated.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886100