Subject: Ticket Assigned - Ticket # 184387 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 10:15:40 +0000

Hi Hemyar Hasan Nasser,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 184387 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 184387 with subject Fwd: [#1828789] - need escalation has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/338d8334257071b4a0191d49d24d6a7190a4b2b17509ca91444c0248be072fe1  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886102