Subject: Ticket Assigned - Ticket # 180976 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 12:02:30 +0000

Hi Hemyar Hasan Nasser,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 180976 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 180976 with subject Fwd: [#1647912] - Need escaltion has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/9f3cb6a43d1083dbc0db620be5b94aa99c3e68c6e1078fac9f3d1b46509e53a5  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1833768