Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 12:01:28 +0000

Hi Hemyar Hasan Nasser,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hanadi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hanadi Bot:  Hi Hanadi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:34 PM, 06th Dec                     hanadi                    When will i get credit for my refund?           09:34 PM, 06th Dec                     hanadi                    6245905616           09:35 PM, 06th Dec                   Mohammad                   Hi Hanadi, Thank you for contacting us. My name is Mohammad. How may I help you?           09:36 PM, 06th Dec                     hanadi                    When will i get credit for my refund?           09:37 PM, 06th Dec                     hanadi                    6245905616           09:37 PM, 06th Dec                   Mohammad                   Please let me check.           09:37 PM, 06th Dec                   Mohammad                   Please just a minute. I am checking it.           09:41 PM, 06th Dec                     hanadi                    Ik           09:41 PM, 06th Dec                     hanadi                    Ok           09:42 PM, 06th Dec                   Mohammad                   We can see that the order is not picked up yet           09:42 PM, 06th Dec                     hanadi                    !!!!           09:42 PM, 06th Dec                     hanadi                    كيف كده ؟!!           09:42 PM, 06th Dec                     hanadi                    اخذوه من الاسبوع الماضي           09:43 PM, 06th Dec                   Mohammad                   We are transfering the chat to arabic agent please be connected.           09:43 PM, 06th Dec                   Hamza                   مرحبا معك حمزه يسرني أن أساعدك           09:44 PM, 06th Dec                     hanadi                    كنت حابة اعرف متى حيرجع الrefund           09:45 PM, 06th Dec                     hanadi                    6245905616           09:46 PM, 06th Dec                   Hamza                   لحظات من فضلك           09:46 PM, 06th Dec                   Hamza                   لم يتم استلام المنتجات منك بعد           09:47 PM, 06th Dec                     hanadi                    جا المندوب و قال في لخبطة في رقم الطليان و قال حيروح و يرجع ثاني           09:48 PM, 06th Dec                     hanadi                    و راح و رجع ثاني و اخذ الاشياء           09:49 PM, 06th Dec                     hanadi                    و قال كله تمام           09:49 PM, 06th Dec                   Hamza                   سيتم توصيل المنتجات الى المستودعات ويستغرق فحص الجوده 2-3 أيام عمل ثم سيتم تحويل المبلغ اليكم           09:50 PM, 06th Dec                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             09:52 PM, 06th Dec                     hanadi                    يعني تم استلام االاشباء؟           09:52 PM, 06th Dec                     hanadi                    ؟؟           09:53 PM, 06th Dec                   Hamza                   نعتذر ولكن هل يمكنك تزويدنا برقم الارجاع           09:54 PM, 06th Dec                     hanadi                    فين التقيت ؟           09:55 PM, 06th Dec                     hanadi                    فين التقيت ؟           09:55 PM, 06th Dec                     hanadi                    الاقيه؟           09:55 PM, 06th Dec                   Hamza                   يتم تزويدك برقم الارجاع من قبل المندوب           09:56 PM, 06th Dec                     hanadi                    ما اعطانا شيء           09:57 PM, 06th Dec                     hanadi                    قال في لخبطة في رقم الطلبية           09:57 PM, 06th Dec                     hanadi                    وبروح و يرجع           09:57 PM, 06th Dec                     hanadi                    لكن ما رجع           09:57 PM, 06th Dec                   Hamza                   لقد أرسلنا استفسارك إلى الفريق المعني وسيتم التحقيق في الأمر لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           09:58 PM, 06th Dec                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             09:59 PM, 06th Dec                     hanadi                    انتظر الرد           09:59 PM, 06th Dec                     hanadi                    رقم جوالي           09:59 PM, 06th Dec                     hanadi                    0505698494           09:59 PM, 06th Dec                     hanadi                    هنادي           09:59 PM, 06th Dec                     hanadi                    متى اتوقع الرد منكم ؟           10:00 PM, 06th Dec                     hanadi                    ؟           10:00 PM, 06th Dec                   Hamza                   سيتم التحقق في أسرع وقت ممكن           10:00 PM, 06th Dec                     hanadi                    رجاء عدم التأخير           10:00 PM, 06th Dec                     hanadi                    شكرا يا أخ حمزة           10:01 PM, 06th Dec                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             10:01 PM, 06th Dec                     hanadi                    تسلم           10:01 PM, 06th Dec                   Hamza                   كان من دواعي سروري مساعدتكم.            10:01 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1836511