Subject: New Reply Received - RE: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 11:27:45 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  RE: كيف كانت تجربة تسوقك معنا؟   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Good afternoon   ,</div>
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<div class="MsoNormal">I have never experience such bad service , starting from the delivery time which was one day late , the driver was fighting with me in front of my house he was screaming he scared my kids and wife and the awful experienced has ended with
 the call center agents ,they were not responsible ,</div>
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<div class="MsoNormal">Last Thursday the driver gave my wife a call saying that he will come within 15 minutes it  took me more than 45 minutes to call him back and asking him where  are you he said that I have many orders to deliver I told him you have informed
 me clearly that you are going deliver it within 15 minutes if you told me earlier I could go out as I have an urgent appointment I won’t wait for you till the end of the day if will be late I will cancel the order because of you he said sure go ahead cancel
 the order then I told him its ok bring the order , he took more than an hour to deliver the order when he ring the bill I told him nicely you shouldn’t say cancel the order how come a staff encouraging the customer or forcing to cancel the order he said even
 now if you want to cancel the order you go ahead cancel it then I told him stop saying this and give me the order he said I won’t give you the order I asked why he said how I will assure that you will give me the money I was shocked how can a staff dealing
 with customer in such way I told him behave and give the order I will give the money then he took the order and run away while he was shouting and screaming  I followed him till the elevator I requested him to give the order as I don’t want to lose my patience
 he wasn’t responding after long argument I took the order and gave the money while he was still shouting and mumbled , whispered words that not clear or understandable , my wife has told me to report to police as she was worried that guy wan not normal and
 might do something illegal against us I have told her let me talk to their management first to know what the next step should we take , I have called Mr. Badr who was very polite and understandable he said usually it takes 48 hours to get back to you however
 your case is different I will raise an urgent request for someone to call ASAP , yesterday between 10 t0 11 am I have called the call center a Syrian lady attended the call it seems that she doesn’t care about the her job she was not showing empathize or attentively
 listening she wants to talk more than me she was insisting to convince me to wait two more days until someone calls I told her how come I have to wait two more days and your colleague Badr has addressed the complaint as an urgent and maximum time is 48 hours
 I told her you should know that I was stopping the next action which I supposed to take only to get call from you then I said clearly you shouldn’t give me hard time enough that I have received a( rubbish service – zebala in Arabic ) so don’t make it more
 difficult she said I will disconnect the call because you misbehaving , she disconnected the call and I am asking you did I abuse her by saying rubbish service did I abuse your respectful company as well ? the problem carried on today I was calling since morning
 the same call centre which I think it taking a place in Syria all of the agents wasting my time asking what happened although I was beg them please let me talk to the in charge all of them they were cut the line purposely I remember  three names only( sarah-
 Hayam and Zain who promised me that  if the line disconnected they will call me back ) however I have called from 056-5240372 several times most of the times they were seeing the number and cutting the line before they attending the call , what I was guessing
 that they were sitting with each other and spreading the number to the colleagues and asking either don’t answer or answer and make him annoyed then he will disconnect the call , I would love to inform you that I am working with Majidalfuttaim group which
 has a direct contact with the landmark owners I am not threating you as I was trusting that will be handled properly by you although I was wrong but I am waiting for an urgent call and a necessary action .</div>
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<div class="MsoNormal">Regards </div>
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<div>From:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_olk_replyheader">Centrepoint</span><span style="mso-bookmark:_olk_replyheader"></span></a><span style="mso-bookmark:_olk_replyheader"><br>
<b>Sent: </b>Saturday, December 5, 2020 3:36 PM<br>
<b>To: </b></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_olk_replyheader">Gomaa Solyman</span><span style="mso-bookmark:_olk_replyheader"></span></a><span style="mso-bookmark:_olk_replyheader"><br>
<b>Subject: </b>Re: [#1824902] - RE: </span><span style="mso-bookmark:_olk_replyheader"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>كيف كانت تجربة تسوقك معنا؟</span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_olk_quotedtext"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Gomaa ,</span></span></div>
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<span style="mso-bookmark:_olk_quotedtext"><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1824902:1125156</span></span><span style="mso-bookmark:_olk_quotedtext"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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