Subject: Ticket Assigned - Product information
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 05 Dec 2020 12:47:10 +0000

Hi Hemyar Hasan Nasser,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Product information you cancelled a dress from my online order  number 9620035032
i have just checked  online the dress is still available in the size i wanted it
Could you explain 
and by the way this is the second time this is happening to me 
it s not right https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1826855