Subject: RE: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]>
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Oct 2020 08:28:11 +0000

Pls change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, October 19, 2020 9:50 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]>

External email sender, please take precaution.
Dear Vishwajeet,

Please share your cofirmation for the above shared request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C06fbe6c3948d4235e9a408d874575eca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387265891676250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T8k7yJmN9KqjOR0Ou0LZt45QljMsyddC6zC%2Bk8ZiQ0Y%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C06fbe6c3948d4235e9a408d874575eca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387265891686248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=un6hpb8K6eyAy7O029L2HsijO1wUWwGgu41WgqzwTsk%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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On Sun, 18 Oct at 6:48 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C06fbe6c3948d4235e9a408d874575eca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387265891716233%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MXQl4i%2FDTBcbIAQhMrXEvJNOS6zHggrvsfTvLChdZ1g%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C06fbe6c3948d4235e9a408d874575eca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387265891726228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l%2FjBSnBNxpn0gAE4QPlwQlCeokLd55BwOtCgNe1GsQU%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C06fbe6c3948d4235e9a408d874575eca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387265891726228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A2hKb0Gagw9lZ9pK1rdeUegoZMCeU%2BAHdLv5IIu118Q%3D&reserved=0>
Call: +91 70-6595-6595
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On Sun, 18 Oct at 6:28 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order status in Fareye Portal is showing as Undelivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk2OTI2NzUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.ogLjfzC7qdktNrp6IRyAT-X1F8EtyxZ-ZNnYqWykVoY]

Please update as RTO delivered.

01/10/2020        11:01

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 4:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: REFUND PROCESS / Returned order 6226781757

External email sender, please take precaution.
Hi Jessie,

With reference to order #6226781757
Order Date:  Sep 24, 2020
Tracking ID: CRDSAL0071622720

The order has been returned to WH (RTO) on 1st October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 9:10:01 AM
Subject: REFUND PROCESS

Hi team

Problem Statement: process refund.
Order Created: Sep 24, 2020
Order Number: 6226781757
Tracking ID: CRDSAL0071622720
Assistance Required: Need urgent refund.
Issue Description: the order returned to origin and the customer is complaining about late refund.

Regards
Hemyar.

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166028:211857
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