Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 13:46:19 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Max,</div>
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<div style="color:rgb(49,49,49);word-spacing:1px" dir="auto"><div dir="auto" style="font-size:1rem">My order 6214097536 return shipment has still not been picked up, please follow up.</div></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Thank you.</div>
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<div>On Fri, Aug 28, 2020 at 2:55 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div>Hi Malvin Dcruz,<br><br><br>
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<br><br><span rel="tempredactor" style="font-size:14px" dir="ltr">Thank you for getting in touch with us.</span><br><br><br><br><br><br><br><div>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span><br><br><br>
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<br><br><span rel="tempredactor" style="font-size:14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span><br><br><br>
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<br><br><div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1408749