Subject: New Reply Received - Received damage item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 10:21:04 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  Received damage item  Ticket comment <div dir="auto"></div>
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<div>On Wed, Aug 26, 2020, 12:48 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1419900</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1419900<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Hemyar Hasan Nasser : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div>Hi Reshmapereira95,<br>Thank you for contacting us.<br><span style="font-size:14px">We apologies for the inconvenience caused.<br><span style="font-size:14px"><br></span><span style="font-size:14px">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.</span><br></span><span style="font-size:14px">Please note that an exchange service is not currently available for (Centrepoint) products, products can be returned within 14 days through one of the following options:</span><br><span style="font-size:14px">1- You can call the customer support team at (8001111027) to book an appointment for receiving the product to be returned.</span><br><span style="font-size:14px">2- You can also book an appointment for receiving the product to be returned online by logging into your account and going to the order book, then click on the "order number" from this page (<a href="https://www.centrepointstores.com/" rel="noreferrer" target="_blank">https://www.centrepointstores.com/</a>), and choose the products you want to return .</span><br><span style="font-size:14px">3- You can visit the nearest branch of (Centrepoint) and return the product to the branch.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Do not hesitate to contact us if you have any other inquiries.</span><br><span style="font-size:14px"><br></span><span style="font-size:14px">Your friends</span><br><span style="font-size:14px">Support Team</span><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043140936201'>IMG_20200824_144547.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043140936202'>IMG_20200824_144540.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1419900