Subject: New Reply Received - Defective product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 10:07:01 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  Defective product  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Jessie</div>
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<div class="MsoNormal">Please look into trailing email, </div>
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<div class="MsoNormal">Item is delivered to customer, she has raised concern item delivered is damaged
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<div class="MsoNormal">But trailing email states item is out of stock </div>
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<div class="MsoNormal">Can we discuss on this please </div>
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<div class="MsoNormal"><span lang="EN-GB">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Reddy Prasad</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 25, 2020 12:28 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Reddy Prasad &lt;[email-masked]&gt;; [email-masked]; Joby Puthiyedath &lt;[email-masked]&gt;; Tanveer Mohd &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1419797] - Defective product</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sumayyah,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for getting in touch with us.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The (159054045 - - Juniors Magaret Wooden Baby Crib) in your order ID 8393214064 went out of stock, so we've partially shipped your order and the amount of KWD41.43
 will be refunded back to your debit or Credit Card in 2 - 15 working days.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>We apologise for the inconvenience caused and thank you for your patience.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Feel free to get in touch with us for further assistance</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The</span><span style="font-size:10.5pt;font-family:-apple-system"> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Support
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">1419797:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1419797