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To: [email-masked]
Date: Mon, 24 Aug 2020 23:21:09 -0700 (MST)

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Subject: Refund approval
From: Hemyar Nasser <[email-masked]>
To: " Bharat Sharma" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 24 Aug 2020 23:21:07 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1001251 
Order Date: Apr 11, 2020 
Order ID: 6480414545 
Tracking ID: S000852456924 
Total Price: SAR 219.75 
Issue Description: customer complaining of missing items, in hypres in showed the order delivered .. 
Case history: the since April and customer insist that out of 11 items he received only 6 
Customer's history: he placed only one order 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,