Subject: New Reply Received - Received Damaged item
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 23 Aug 2020 20:04:54 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  Received Damaged item  Ticket comment <div dir="auto">Dear max support team,<div dir="auto"><br></div>
<div dir="auto">i was go in your nearest branch but they say we are not allowed to return your online purchased item. And when I was trying to return this through max application link which you gave me this link is also not accept my return request.</div>
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<div dir="auto">Kindly please solve this issue as soon as possible. I want to return my damaged item but no one can return it nor your nearest store neither your application. </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Aug 23, 2020, 4:31 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nida Saeed,<br>Thank you for contacting us.<br><br>Accept our full apologies for the inconvenience caused.<br><br>Please note that exchange options are not currently available for (Max) products, products can be returned within 14 days through one of the following options:<br><br>1- You can call the customer support team at (8001111629) to book an appointment for receiving the product to be returned.<br>2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (<a href="https://www.maxfashion.com/sa/en/" rel="noreferrer" target="_blank">https://www.maxfashion.com/sa/en/</a>), and selecting products That you want to return.<br>3- You can visit the nearest branch from (Max) and return the product to the branch.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Your friends,<br>Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1408668