Subject: New Reply Received - شحنة متأخرة
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 23 Aug 2020 15:01:42 +0000

Hi Hemyar Hasan Nasser,  The customer has responded to the ticket.  شحنة متأخرة  Ticket comment <div style="direction: rtl">
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<div style="direction: rtl">تم وصول الشحنة </div>
<div style="direction: rtl">شكرا لكم</div>
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<div dir="rtl">أُرسلت من الـ iPhone</div>
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<blockquote>في ٢٣‏/٠٨‏/٢٠٢٠ الساعة ٥:٣٩ م، كتب/كتبت ‏Max ‏&lt;[email-masked]&gt;:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1412189</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1412189<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Shipa Delivery Support : <br>
<span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Dear Team,</span></span></span></span></span></span><br>
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<span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Kindly note that the order is sent for delivery
 today.</span></span> <span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">We will do our best to have this order delivered at the earliest convenience.</span></span></span></span></span></span><br>
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<span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Best Regards</span></span></span></span></span></span><br>
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a>
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<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>22/8/2020 3:56 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1412189] - شحنة متأخرة<br>
  
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<div>Dear Team,</div>
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<div>As per tracking ID (S002193833086 ) the order has not been delivered.</div>
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<div dir="ltr">Kindly contact the customer to arrange an urgent delivery.</div>
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<div>Order number:6215701560</div>
<div>AWB:S002193833086</div>
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<div>Best Regards,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1412189