Subject: Refund approval
From: Haithm Saeed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 11 Sep 2020 08:20:59 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Order Date: :Jun 5, 2020 
Order ID: 8386196491 
Tracking ID: 202006081617171 
Issue Description: The order was placed on Jun 5, 2020 and delivered to customer on 6/9/20 . But customer claiming that he has not received the item (1-162146095 - - Textured Mocktail Shaker KWD4.00 - 2- 161755107 - - Stoneware Mug with Decal KWD1.75 - 3-162155841 - - Slogan Print Bone China Mug with Curved Handle KWD2.00 - 4-162160137 - - Printed Mug with Handle KWD3.00 ) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 28 Aug 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since 6/5/20 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Haithm