Subject: Re: Refund approval #8386196491
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Sep 2020 08:04:15 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 

Order Date :Jun 5, 2020 

Order ID:8386196491 

Tracking ID:202006081617171 

Assistance Required: refund approval 
Amount to be refunded : KWD 10.75 

Issue Description: Customer placed order for 13 items but as per the customer she has only received 9 items, 

The missing item is 

1-162146095 - - Textured Mocktail Shaker (KWD4.00) 

2-161755107 - - Stoneware Mug with Decal (KWD1.75) 

3-162155841 - - Slogan Print Bone China Mug with Curved Handle (KWD2.00) 

4-162160137 - - Printed Mug with Handle (KWD3.00) 

Case history : The customer's reached out to us on June 9th reporting the above items are missing, and since then the issue has been escalated several times to the WH team to check if the order has been shipped fully to the store but they did not get back to us. 

Customer's history : it is the first order to the customer with us. 

Regards 

Shakeeb arsalan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "midhun madhu" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, August 8, 2020 11:20:55 AM 
Subject: RE: Missing items #8386196491 

[ mailto:[email-masked] | @Midhun Madhu ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

Please help get a revert on the below. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, August 7, 2020 10:17 PM 
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Haithm Saeed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Missing items #8386196491 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Haithm Saeed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 August, 2020 18:03:42 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 

Order Date :Jun 5, 2020 

Order ID:8386196491 

Tracking ID:202006081617171 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 13 items but as per the customer she has only received 9 items, 

The missing item is 

1-162146095 - - Textured Mocktail Shaker (KWD4.00) 

2-161755107 - - Stoneware Mug with Decal (KWD1.75) 

3-162155841 - - Slogan Print Bone China Mug with Curved Handle (KWD2.00) 

4-162160137 - - Printed Mug with Handle (KWD3.00) 

Regards 

,HAITHM SAEED 

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