Subject: RE: Refund approval 8373619669
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 7 Sep 2020 12:24:54 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, September 7, 2020 2:41 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Refund approval 8373619669

External email sender, please take precaution.
Hi Team,

Please assist regarding the following case

Regards
Shakeeb
________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 September, 2020 14:10:50
Subject: Refund approval.

Dear Team ,

# 818738

Problem Statement :  Refund approval.

Order Date : Mar 21, 2020
Order ID: 8373619669
Tracking ID : 100040819026
Amount to be refunded : KWD 52.00

Issue Description : the customer placed the order Mar 21, 2020  he order 15 (19 qty) items as per the system 15((19 qty)) items have been shipped delivered, however the customer has reported that 5 items (7qty) are missing:

The missing items details are:
161754942 - - Printed Round Accent Table - 50x37x61.5 cms  KWD 33.
161336757 - - ELLE Embroidered Slides with Slip-On Closure  KWD 7.
161351483 - - Peacock Feather Printed Chip and Dip Platter - 34.92 cms  KWD 5.
162008140 - - Textured Strappy Slippers KWD 5.00
161871730 - - Printed Flip Flops KWD 2.00
Case history : The customer reached out to us on  27th of Apr 2020 , we have escalated the issue to the WH several times but they did not get back to us.

Customer's history : as the hyper the customer with us from 3/21/20    and this the first   order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Haitham

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