Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 06:04:25 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 6, 2020 5:42 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 2:02:59 PM
Subject: Refund approval.

Dear Team ,

# 1097696

Problem Statement :  Refund approval.

Order Date :Apr 18, 2020
Order ID: 6483398953
Tracking ID : S000969692758 , S000963490941
Amount to be refunded : SAR 113

Issue Description : The Customer placed the order on  Apr 18, 2020 and  as per  the hyper is DELIVERED  customer she has only received 2 items,The missing item is
142405564 - - NYX Professional Make Up Soft Matte Lip Cream SAR39.00
153141620 - - Rimmel Eye Definer  SAR62.00
157076520 - - FLORMAR Nail Enamel - 11 ml SAR12.00

Case history : The customer reached out to us on  10 Aug 2020 the issue has been escalated to the WH several times but we did not get any reply since then

Customer's history : as the hypris the customer with us from  4/18/20    and this the first   order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Haitham

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