Subject: Re: Refund approval. 6206592898
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Sep 2020 01:10:58 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, August 30, 2020 7:05:57 PM 
Subject: Refund approval. 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1435415 
Order Date : Jul 7, 2020 
Order ID: 6206592898 
Tracking id: FP07090001580 

Total Price : SAR361.80 

Issue Description : The Customer placed the order on Jul 7, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are track showing RTO OFD this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 30 Aug 2020 and we have escalated the issue to the courier team many times but we did not get any response from there side. 

Customer's history : The customer is having 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help!