Subject: Refund approval.
From: Haithm Saeed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 3 Sep 2020 01:32:59 -0700 (MST)

Dear Team , 

# 1097696 

Problem Statement : Refund approval. 

Order Date :Apr 18, 2020 
Order ID: 6483398953 
Tracking ID : S000969692758 , S000963490941 

Issue Description : The Customer placed the order on Apr 18, 2020 and as per the hyper is DELIVERED customer she has only received 2 items,The missing item is 
142405564 - - NYX Professional Make Up Soft Matte Lip Cream SAR39.00 
153141620 - - Rimmel Eye Definer SAR62.00 
157076520 - - FLORMAR Nail Enamel - 11 ml SAR12.00 

Case history : The customer reached out to us on 10 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 4/18/20 and this the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Haitham